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Frequently asked questions

Product, shipping and return information. Use the form for an order-specific question.

What order do I use the products in?

Use Clean All-in-One first, Super Regenerating Moisturiser second, and Super Illuminator Serum last. Each product page includes the amount and method for that step.

Where does S17 ship?

S17 currently ships within Australia. Standard shipping is free on orders over $150 and $10 for smaller orders. The shipping page carries the current delivery details.

What is the return window?

Unopened products in their original packaging can be returned within 30 days. Faulty or damaged products remain covered by Australian Consumer Law.

Can I ask about a product or ingredient?

Yes. Choose Product and Routine, name the product, and include the ingredient or step you are asking about. For medical advice or a reaction, contact a qualified health professional.

How do wholesale enquiries work?

Choose Wholesale in the form and include your business name, location, and the type of space you operate. S17 will reply with the relevant information.